Frequently Asked Questions

Click the Book a Shoot button to book with us, or give us a call or send a text (202) 868-1663. You can also email your request to contact@reprophotos.com.

Photography, 2D floor plans, 3D Matterport, and drone photos or video are typically delivered in about 24 hours. Walkthrough, highlight, and social media videos plus Premium iGuide are delivered in 24–48 hours. 3D floor plans and Matterport floor plans may take up to 72 hours. Custom projects receive a specific delivery date.

You have the unlimited right to use the images and do not have the rights to resell or transfer the image use to someone else. R/E Pro Photos is the holder of the copyright to the images. If you would like to get a full release of copyright, please contact us.

Photographers sometimes work on a very tight schedule. They might make a suggestion if asked however will not touch or move anything in and around the property. It's the owner's/agent's responsibility to ensure the property is photo ready upon the photographer's arrival. The photographer may help turn on the lights and open the blinds/shades/curtains if necessary.

Clients sign in at https://pro.reprophotos.com/. First-time users can create an account at https://pro.reprophotos.com/create_account.php with their first name, last name, company, phone, email, and password, or request access from our office. Staff use https://reprodashboard.com. The Old Dashboard / ViewShoot is a legacy system and is not the primary client login.

Sign in at https://pro.reprophotos.com/, open the delivered shoot, and choose Download Center. Select MLS Optimized (1800×1200 — best for MLS uploads) or Print Resolution (full-resolution files for print and design). Package, service, video, and floor-plan downloads are also available when included in your order.

Download the MLS Optimized images from Download Center, then upload them to Bright MLS or your MLS using your board's process. There is no Bright MLS auto-upload in the client portal. R/E Pro Photos delivers MLS-ready files; the agent or broker typically handles the MLS upload unless the office arranged otherwise.

HDR listing photography starts at $175 for homes up to 1,500 sq ft (25 edited images) and scales by square footage, up to $425 for 7,001–10,000 sq ft (65 images). Drone aerials start at $150, walkthrough video at $175, Zillow 3D tours at $100, Matterport at $250 and iGUIDE at $195. Live pricing for every size tier is at https://reprophotos.com/pricing and the final quote is confirmed at scheduling.

Our drone work is flown by FAA Part 107 certified pilots, and every flight depends on the address. Central Washington DC sits inside the Flight Restricted Zone: within roughly 15 miles of Ronald Reagan Washington National Airport, drone flights are prohibited without specific FAA authorization. In the outer DC Special Flight Rules Area, Part 107 operations are conditional rather than blanket-prohibited. We confirm airspace for each property before scheduling. Details: https://www.faa.gov/uas/resources/community_engagement/no_drone_zone/dc

Edited photos are typically delivered in about 24 hours after the shoot. Download the MLS Optimized set (1800×1200) from the Download Center in your client portal at https://pro.reprophotos.com/ and upload it to Bright MLS using your board's process. Tell us about a tight deadline when booking and we will confirm what is possible.

Yes. Bright MLS permits virtually staged photos, but they must be disclosed in the listing's public and private remarks, and edits that add or remove elements outside the owner's control (such as views, power lines or nearby roads) are prohibited. See Bright's current image policy at https://support.brightmls.com/s/article/Bright-s-Policy-on-Images and the Bright Rules at https://brightmls.com/rules. Other MLS boards have their own rules, so check your board's current policy.

Each format produces something different. Matterport (from $250) builds a measurable 3D model with a dollhouse view and an in-tour measurement tool, and 2D floor plans are included. iGUIDE (from $195) combines a panoramic tour with measured floor plans, room dimensions and documented total square footage. Zillow 3D Home (from $100) is a tour of connected 360-degree panoramas with an interactive floor-plan experience, published directly on your Zillow listing. Our comparison guide walks through the trade-offs: https://reprophotos.com/blog/matterport-vs-iguide-vs-zillow-3d

Zillow Showcase is Zillow's premium listing format with elevated placement and rich media. Our Standard package (from $275) includes HDR photography plus a Zillow 3D tour with interactive floor plans; Premium (from $425) adds a 1-minute social video. R/E Pro Photos produces Showcase media for your listing — see https://reprophotos.com/zillow-showcase or book at https://reprophotos.com/book.

The property should be photo-ready when the photographer arrives: decluttered, cleaned, lights working, and blinds and curtains set. Our photographers work on a tight schedule and cannot move furniture or belongings. Full checklist at https://reprophotos.com/services/camera-ready and our preparation guide at https://reprophotos.com/blog/prepare-home-for-photo-shoot

Designer-reviewed virtual staging is $45 per image. In Luxury Listing Studio, AI-assisted edits start at $15 per image, with monthly plans at $49, $99 and $249 that include edit credits. Details at https://reprophotos.com/services/virtual-staging and https://reprophotos.com/listing-studio

Yes. We photograph listings directly across Washington DC, Maryland and Virginia, and cover 25+ US states through our photographer network. See the cities we serve at https://reprophotos.com/locations or contact us about your market.